Cognos Software Services

Professional Services, Education and Support

When you make an investment in our software, Cognos Software Services makes a commitment to you: to bring the full range of our personnel, resources, and expertise to your deployment to help you achieve the next level of performance.

Our Professional Services, Education, and Support services:

• Maximize the value of your investment in Cognos, an IBM company.
• Help you improve your performance.
• Increase your competitive advantage.
• Accelerate deployment.
• Promote user adoption.

Get Started – Whether you are new to Cognos or a long-time customer, Cognos education and professional services has the resources and a proven, results-based methodology to help you ensure successful deployment.

Get Assistance – Find solutions and resolve issues quickly with our award-winning online support and experienced support analysts.

Go Further – Make every application more valuable to your organization and make every user more productive. You can add new capabilities. Upgrade. Create a Cognos Competency Center. And engage Cognos as your partner and trusted advisor in your journey toward Corporate Performance Management.

Additional Resources:

Retail Performance Management: Increase Visibility and Drive Profitable Growth

White Paper

Learn about the benefits of using Cognos performance management to gain deep business insight, improve decision-making, and succeed in the highly competitive retail marketplace.

Retail Perspectives: Maximize the Return on Customer

Article

Three perspectives on the retail industry. Learn how customer data drives more successful campaigns, why retailers need tighter integration with their supply chains, and how the IBM Cognos Financial Merchandise Planning Performance Blueprint can improve inventory planning.

Selecting the Right Retail Planning Solution

White Paper

This software selection guide provides some key factors to consider when evaluating enterprise planning solutions, and it makes the business case for Cognos as the best-in-class performance management system provider.

IBM Cognos Retail Store Development Planning Performance Blueprint

Online Demo

Learn how Cognos retail performance management solutions can help chains align corporate objectives with operating plans to operate more profitably and efficiently.

Retail Performance Management Podcast with JCB Partners

Podcast

An interview with Brad Smith of JCB partners. Includes a survey of current trends in the retail industry and how JCB and Cognos partner to provide a retail performance management solution to improve performance in merchandising, pricing, and other key areas and walks through a typical retail performance management engagement.

IBM Cognos Financial Merchandise Planning Blueprint: Align Merchandise Plans with Corporate Strategies, Customer Demands

Issue Paper

Learn how retail chains can meet sales objectives and profitability goals through a merchandise planning process that is synchronized with both finance and operations.

Home | Legal Notices | Privacy Statement | Site Map | Performance Management | Business Intelligence | RSS Feeds
Copyright © 2008 Cognos ULC (formerly Cognos Inc.), an IBM Company.
All rights reserved.

Cognos is a world leader in business intelligence, performance management, data integration, enterprise risk management, olap reporting, analytics software, Oracle business intelligence, and balanced scorecarding for the enterprise.