Retail

Customer Success

Stores, channels, and marketing:

• Find out how Cognos has helped baking giant Bolletje to discover real power in their data, allowing them to speed up budgeting and improve decision-making throughout the company.
• Read about how leading sporting goods company, Sportmaster, developed an improved, automated budgeting methodology and the ability to respond quickly to budget changes.
• Find out how US Lumber achieved easy access to data, flexibility in reporting, and analysis on-the-fly for more accurate decision-making and increased customer satisfaction.
• Read about how Caffe Nero, the largest independent coffee retailer in the UK, turned over their business processes from sales slips to sophisticated analysis and reporting, and improved product performance, customer service, supply monitoring, and staff resourcing and development.
• Discover how the beverage distributor Mark Anthony Group uses Cognos 8 BI and Cognos 8 Go! Mobile to improve their sales processes and gain an advantage over their competition.
• Discover how textile manufacturer, Kunert, used Cognos 8 BI to help control a vendor-managed inventory in the competitive hosiery retail industry.
• Discover how Nuance-Watson improved sales performance and business strategy in its world-class, duty free outlets with Cognos 8 BI.
• Learn how the leading provider of photofinishing services CEWE Color implemented the Cognos enterprise-wide business intelligence solution to obtain a unified view of the trading results achieved by its various business units.
• Discover how B&H Photo Video uses Cognos BI to capitalize on the complete range of reporting, analysis, dashboarding and scorecarding functionality to optimize inventory, increase customer loyalty and improve the overall customer shopping experience.
• Find out how Harrah's uses Cognos 8 BI to increase revenues, develop more effective marketing programs, and serve customers better.
• Learn how Cognos let Australia and New Zealand fashion leader Jeans West meets targets by leveraging their platform investments, giving users the right level of detail, and maximizing opportunities in the sales cycle.
• Find out how retailer Tisak leveraged Cognos 8 BI to unite data across sales, HR, distribution, finance, and more.
• Read how Amazon.com is improving the collaboration and efficiency of their reporting process using Cognos.
• Read how international clothing retailer, LVMH, developed more effective strategic campaigns, yielding an increase in customers and sales.

Finance:

• New! Read how Quiznos used Cognos to create standardized financial reporting, reduce monthly close, shorten planning cycles, and initiate driver-based planning.
• Read how European fast-food chain Quick leveraged Cognos to reduce their planning process from three months to three weeks and provide executives with the time to focus on expansion rather than data compilation.
• Learn how Greene King pulls on data to improve pub performance and works with change++ and Cognos to analyze drinks data.
• Discover how Laurel Pub Company delivers financial data on tap "how Cognos and change++ are ensuring access to corporate data following the acquisition of Yates Group".
• Read how Cognos Enterprise Planning enables Shaya Turkey to maintain budgets and forecasts on a daily basis without the additional cost of manpower and allows greater in-depth analysis with less people, time and effort.
• Find out how Best Buy uses Cognos Planning to improve their planning process and performance management throughout the company.
• Discover how companies like Stockmann use Cognos Solutions to create a single, consistent reporting environment and architecture that can be centrally administered for the entire organization.
• Find out how Princess Cruises uses Cognos Planning to optimize operations, share knowledge, and access data from across the organization.
• Read how A&D Pharma Romania is reducing the time associated with planning and budgeting, while effectively supporting the decision-making process with Cognos 8 BI and Planning.
• Find out how garden center Truffaut is saving substantial time and money, while getting more accurate data with Cognos Planning.
• Discover how Associated British Foods uses Cognos to gain greater visibility into its financial picture and confidence in the integrity of the data.

Supply chain and operations:

• Learn how IBM Cognos 8 BI was selected to integrate with Great Clips salon’s Microsoft environment and seamlessly pull data from a number of disparate sources including the company’s financial, human resources, franchise, legal, and Point of Sale (PoS) systems.
• NEW! Read how the arvato services vendor managed inventory system—supported by Cognos reporting and analysis—has helped the company's retail clients see a 90 percent improvement in stock availability.
• Find out how companies like Best Buy and Steak 'N Shake use Cognos to create competitive advantage.
• How Inspired Gaming Group ups its game with Cognos 8 Business Intelligence. Entertainment giant chooses Cognos reporting and analysis to get highest score on customer service.
• Find out how the world’s third-largest retailer, Home Depot, uses Cognos 8 BI to improve communications and compliance with its army of suppliers.
• Read how Watling JCB Limited, seller of new and used JCB machinery into the construction, agriculture and industrial industries, implemented Cognos analysis and reporting solutions, and gained a comprehensive view of their customers.

Articles:

• Small and Smart - CIO Article: Read how mid-market CIOs are using performance management to drive innovation and create competitive advantage, featuring Cognos customers Delta Sonic Car Wash and JB.
  
• The Last Mile - CFO Article: This article focuses on planning and budgeting initiatives with Cognos customers Best Buy and Constar International, Inc.
  
• Home Depot: Supplier Performance Management: Learn how Cognos helped Home Depot overhaul its supplier performance management program to centralize information and communications and improve supply chain education and compliance.
  
• Canadian Tire Drives BI Value with Cognos: Read how Canadian Tire implemented an enterprise-wide system using Cognos 8 BI as the front-end tool.
  
• High-stakes Analytics from Optimize Magazine: Discover how Cognos was critical to a successful merger of Harrah's and Caesars, yielding record revenue and soaring brand loyalty.

Additional Resources:

Retail Performance Management: Increase Visibility and Drive Profitable Growth

White Paper

Learn about the benefits of using Cognos performance management to gain deep business insight, improve decision-making, and succeed in the highly competitive retail marketplace.

Retail Perspectives: Maximize the Return on Customer

Article

Three perspectives on the retail industry. Learn how customer data drives more successful campaigns, why retailers need tighter integration with their supply chains, and how the IBM Cognos Financial Merchandise Planning Performance Blueprint can improve inventory planning.

Selecting the Right Retail Planning Solution

White Paper

This software selection guide provides some key factors to consider when evaluating enterprise planning solutions, and it makes the business case for Cognos as the best-in-class performance management system provider.

IBM Cognos Retail Store Development Planning Performance Blueprint

Online Demo

Learn how Cognos retail performance management solutions can help chains align corporate objectives with operating plans to operate more profitably and efficiently.

Retail Performance Management Podcast with JCB Partners

Podcast

An interview with Brad Smith of JCB partners. Includes a survey of current trends in the retail industry and how JCB and Cognos partner to provide a retail performance management solution to improve performance in merchandising, pricing, and other key areas and walks through a typical retail performance management engagement.

IBM Cognos Financial Merchandise Planning Blueprint: Align Merchandise Plans with Corporate Strategies, Customer Demands

Issue Paper

Learn how retail chains can meet sales objectives and profitability goals through a merchandise planning process that is synchronized with both finance and operations.

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