Cognos Software Services

Professional Services, Education and Support

When you make an investment in our software, Cognos Software Services makes a commitment to you: to bring the full range of our personnel, resources, and expertise to your deployment to help you achieve the next level of performance.

Our Professional Services, Education, and Support services:

Maximize the value of your investment in Cognos, an IBM company.
Help you improve your performance.
Increase your competitive advantage.
Accelerate deployment.
Promote user adoption.

Get Started – Whether you are new to Cognos or a long-time customer, Cognos education and professional services has the resources and a proven, results-based methodology to help you ensure successful deployment.

Get Assistance – Find solutions and resolve issues quickly with our award-winning online support and experienced support analysts.

Go Further – Make every application more valuable to your organization and make every user more productive. You can add new capabilities. Upgrade. Create a Cognos Competency Center. And engage Cognos as your partner and trusted advisor in your journey toward Corporate Performance Management.

Find out more about:

Reporting and Dashboards
Read this white paper and learn how to create all report types for all users with IBM Cognos 8 BI.
Measure to Comply, Measure to Perform
Read how some government agencies have gone beyond compliance to use data for better societal outcomes.

Additional Resources:

IBM Cognos 8 BI Reporting

Online Demo

See real-world scenarios for casual business users and professional authors.

Government Performance Management for Defense: Improve Mission Effectiveness, Enhance Operational Readiness

White Paper

Read how Cognos performance management can help defense organizations leverage information and resources to ensure personnel are trained, informed, equipped, and mission-ready at all times.

Performance Management Case Study: The Defense Contract Management Agency

Customer Testimonial

Find out how this U.S. Defense agency has created a performance management framework that provides more cost-effective, accurate, and timely information with IBM Cognos Series 7 and Planning.

IBM Cognos Program Objective Memorandum (POM) Planning Performance Blueprint

Online Demo

Learn how Cognos performance management solutions can help defense agencies align program goals with operating plans to more effectively meet mission objectives.

Scorecarding for the Public Sector

White Paper

Brett Knowles, one of North America's leading authorities on the Balanced Scorecard, discusses some unique public sector issues and proven solutions.