IBM Cognos 8 Business Intelligence

Professional Services, Education, and Support

Get your users up and running more quickly and increase the return on your software investment by taking advantage of Cognos Professional Services, Education and Support.

Cognos Professional Services

  • Guardian Services: If you're leading the implementation yourself or with a partner, Cognos Guardian Services gives you the benefit of Cognos expertise at critical points of your implementation.
    • Choose specific services as required to complement your existing capabilities and project requirements.
    • Make use of Cognos Technical Account Managers (TAMs) who can help you navigate through the service offerings while leveraging Cognos resources, tools, and proven practices.
  • BI Competency Center (BICC) Services: A BICC is one of the best ways to drive the strategic rollout of IBM Cognos 8 BI version 8.3 across your business. Cognos Consulting guides you through the process of establishing a BICC within your organization using a combination of practice aids, methodologies, tools, and technology.


  • Additional Services from Cognos Professional Services: Learn more about these services for IBM Cognos 8 BI version 8.3 and the full range of services and tools available from Cognos Professional Services.

Cognos Education

  • IBM Cognos 8 BI: What's New in version 8.3: This three-day, instructor-led course introduces you to the new features in IBM Cognos 8 BI version 8.3 and provides hands-on experience using the new administration, Framework Manager, IBM Cognos Transformer, Report Studio functionality, and more.


  • IBM Cognos 8 version 8.3 BI Training Curriculum: The content will focus on new users acting as project managers, developers, consumers, and business authors. Use this curriculum to help identify your training path.


Cognos Support

  • Customer Resource Center: Find the most relevant information based on your role, product, or hot topic. Also, access resources for Cognos Advocates and Champions within your organization.
  • Proven Practices and Knowledge Base: Documents available for IBM Cognos 8 BI version 8.3.
  • Product Downloads and Documentation: Product downloads and documentation are available online for your convenience.
  • Online Support: Cognos Support analysts are available to provide you with expert guidance. You can also log and manage your service requests online.