IBM Cognos 8 Business Intelligence

Professional Services, Education, and Support

Get your users up and running more quickly and increase the return on your software investment by taking advantage of IBM Cognos Professional Services, Education and Support.

IBM Cognos Professional Services

• Guardian Services: If you're leading the implementation yourself or with a partner, IBM Cognos Guardian Services gives you the benefit of our expertise at critical points of your implementation.
• Choose specific services as required to complement your existing capabilities and project requirements.
• Make use of IBM Cognos Technical Account Managers (TAMs) who can help you navigate through the service offerings while leveraging Cognos resources, tools, and proven practices.

• Migration and Upgrade Tools and Services: Migration and upgrade tools and services help you move your existing BI application, allowing you to benefit from the most recent Cognos innovations. Tools and services available for IBM Cognos BI 8 version 8.3 include:
  • Upgrade Services
  • Migration Service and Migration Rapid Assessment Service
  • Offshore Services Upgrade and Migration
  • Migration Roadmap, part of the IBM Cognos Solutions Implementation Methodology

• BI Competency Center (BICC) Services: A BICC is one of the best ways to drive the strategic rollout of IBM Cognos 8 BI version 8.3 across your business. Our consulting guides you through the process of establishing a BICC within your organization using a combination of practice aids, methodologies, tools, and technology.



• Additional Services from IBM Cognos Professional Services: Learn more about these services for IBM Cognos 8 BI version 8.3 and the full range of services and tools available from IBM Cognos Professional Services.

IBM Cognos Education

• IBM Cognos 8 BI: What's New in version 8.3: This three-day, instructor-led course introduces you to the new features in IBM Cognos 8 BI version 8.3 and provides hands-on experience using the new administration, Framework Manager, IBM Cognos Transformer, Report Studio functionality, and more.



• IBM Cognos 8 version 8.3 BI Training Curriculum: The content will focus on new users acting as project managers, developers, consumers, and business authors. Use this curriculum to help identify your training path.

IBM Cognos Support

• Customer Resource Center: Find the most relevant information based on your role, product, or hot topic. Also, access resources for IBM Cognos Advocates and Champions within your organization.
• Proven Practices and Knowledge Base: Documents available for IBM Cognos 8 BI version 8.3.
• Product Downloads and Documentation: Product downloads and documentation are available online for your convenience.
• Online Support: Support analysts are available to provide you with expert guidance. You can also log and manage your service requests online.

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