On-time Delivery
What is driving delivery performance?
On-time Delivery is a key performance criterion. Monitoring on-time delivery and order fill rate percentages allows you to flag negative trends and enable faster customer service responses. It also provides Sales with information to solve potential issues before going on customer calls.
As well, unfulfilled delivery expectations provide important information for Accounts Receivable when checking on late payments from customers. This decision area can also uncover root causes of supply chain problems.
With the On-time Delivery decision area, you can set planning goals and scorecarding metrics for these elements of performance management:
- Average lead time days (#)
- Order fill rate (%)
- On-time unit delivery (% and #)
- Average quoted lead days (#)
- IT project cost ($)
Most importantly, you can analyze these goals and metrics by a number of dimensions to find the hidden gems in the data:
- Fiscal month / year
- Customer and Industry
- Carrier / distributor
- Lead time and on-time range
- Brand and product line
- Location
Using the On-time Delivery area
You set targets based on your goals and metrics in On-time Delivery. You monitor your success by looking at how you measure up against your objectives. Further, you dive into your results to find the to find what underpins better performance management.
- Average lead time days (#) : What lead times are acceptable? Are shorter lead times worth charging a premium?
- On-time unit delivery(%): What percentage of our products are delivered on time?
- Order fill rate (%) : Is order accuracy more important than speed?
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