Dear Cognos Partner

Welcome to Cognos PartnerNetwork. As a new Cognos partner, a Primary account holder will need to be created for your company to access the PartnerNetwork site as well as manage all employee user accounts.

When selecting which individual from your company should be the Primary account holder, please consider the responsibilities listed below.

Manage User Accounts
• Create new user accounts for your company. This user account will enable access to PartnerNetwork as well as Customer Support sites
  
• Delete user accounts (keep your company contact records up to date)

Maintain/Update Partner Profile (partner directory found on cognos.com)

• Maintain and update your company's information (Area of expertise, Company overview, additional offices etc.)

Customer Support functionality for the Primary account holder
• Primary users will be able to log service request (formerly cases)
  
• Submit a service request to nominate a new secondary support contact
  
• Modify the entitlement to technical support for an existing secondary support contact
  
• Remove entitlement from a contact that should no longer have access to technical support
  
• Updating details for existing users
  
• Resetting the password for a user and automatically emailing them a new one