39
Projected shortfall, in millions, of global knowledge workers by 2020.
– Source: Making talent a strategic priority, The McKinsey Quarterly, January 2008.
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Retail
Quality or compromise? Using analytics to tailor customer service
—July 9, 2008
Three barriers to better customer service
—Dec. 6, 2007
Bye, bye box stores? How shoppers are rewriting the rules in retail
—Dec. 6, 2007
For retail, a blueprint for strategic merchandise planning
—January 24, 2007
Retail: Ending the Guesswork in Store Development Planning
—July 12, 2006
Retail Performance: A Blueprint for Better Sales
—March 1, 2006
Retail supply chains: "Back end" or business value?
—November 29, 2006
Retail marketing: Prisoner of the mass-market mindset?
—November 29, 2006
Retail Performance: Optimizing Operations for Higher Profits
—March 1, 2006
Financial services
Customer perspective: Banks, BI, and BICCs
—April 18, 2007
Customer perspective: Outsourcing, extraction, and analysis, all in six months
—November 29, 2006
Customer perspective: Faster planning at all three levels
—July 18, 2007
Customer perspective: A blueprint is born
—April 18, 2007
Risk management: It's not just for Finance anymore
—March 7, 2007
Customer Perspective: Better Budgets in a Fraction of the Time
—May 31, 2006
U.S. Banks: Spreadsheet Warriors or Scorecard Wizards?
—April 19, 2006
In Banking, Customers Lead the Way to Higher Branch Profits
—April 19, 2006
Customer Perspectives: Boosting Profitability at First Citizens' Bank
—April 19, 2006
Manufacturing
Lean manufacturing goes beyond the shop floor
—March 24, 2008
Manufacturing: In praise of 30/70 and the loose-tight relationship
—March 24, 2008
Retail supply chains: "Back end" or business value?
—November 29, 2006
Customer perspective: Building a Balanced Scorecard in manufacturing
—November 29, 2006
Managing risk in your supply chain
—October 18, 2006
For Manufacturing, A Blueprint for Better Sales & Operations Planning
—August 30, 2006
Pharma
Customer Perspective: When CRM Isn't Enough
—May 31, 2006
Pharma: A blueprint to manage clinical trial enrollment forecasting
—July 18, 2007
Getting past "Eureka!" in pharma (Or, a blueprint to manage clinical trials forecasting)
—June 5, 2007
Customer perspective: Innovative healthcare, for improved patient care —January 24, 2007
New Drugs Faster, and for Less: The Promise of Clinical Performance Management
—July 12, 2006
Beyond the Blockbuster: Using BI for Better Sales in Pharma
—May 31, 2006
Education: Higher
The metrics that matter for higher performance in higher ed
—Aub. 15, 2008
Customer perspective: Streamlined reporting in higher education
—March 7, 2007
Customer Perspective: Managing the Business of Education
—March 1, 2006
Education: K-12
Customer perspective: Putting students ahead of spreadsheets
—March 7, 2007
Are Your Best Practices Really the Best?
—May 31, 2006
Government: State/Local
A new mandate to perform for public sector employees
—May 23, 2008
What do citizens want? Performance management & livable cities
—Oct. 24, 2007
Public sector planning and the path to performance
—June 5, 2007
Truth, change, risk, and other by-products of good data
—June 5, 2007
The New Urban Century: Can BI Help Cities Adapt?
—August 30, 2006
Interview: Finding the Power in Performance Management
—July 12, 2006
Results-based Government: A View From the Executive Office
—July 12, 2006
Information in Perspective: An Exclusive Interview with Ted Koppel
—May 31, 2006
A Better Way to Budget in the Public Sector
—May 31, 2006
Customer Perspective: Performance Management in the Public Sector
—May 31, 2006
Government: Defense
The billion-dollar dashboard at the U.S. Department of Defense
—May 23, 2008
Customer perspective: How to leverage SAP BW – and save $400 million
—October 18, 2006
Defense: a blueprint for program objective memorandum planning
—October 18, 2006
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