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Bloorview Macmillan Children's Centre Improves Information Management with Cognos

— Children's rehabilitation hospital sees positive impact on hospital processes and patient data management with Cognos performance management system —

BURLINGTON, MA, June 21, 2004— Bloorview MacMillan Children's Centre, a children's rehabilitation hospital in Toronto, Canada, has implemented Cognos Enterprise Business Intelligence solutions (EBI) across the organization to support strategic decision-making, improve financial planning and patient and people management. Cognos (NASDAQ: COGN; TSX: CSN), the world leader in (EBI) and corporate performance management solutions, provided the necessary solution to Bloorview MacMillan to create a performance management system to track important business and patient indicators, improve reporting processes and perform in-depth analysis on patient and administrative data. Bloorview MacMillan Children's Centre will present their successful solution at Cognos Forum on June 28th in Orlando, Florida.

Bloorview MacMillan is a paediatric rehabilitation hospital and children's treatment centre that specializes in family-centered rehabilitation, complex continuing care, advocacy, education and research. By unifying information assets across the hospital and leveraging the Meditech data repository, Bloorview MacMillan is able to create a central source for staff members to access and analyze critical patient, financial, clinical, human resources, and administrative data. The Cognos EBI solution is providing increased insight into admissions and discharge trends, length of stays, as well as the ability to track and trend the utilization of resources.

"Our goal is to better understand how hospital resources are utilized and equip our staff members with tools to make better decisions that affect patient care," said Hakim Lakhani, Director of Decision Support and Planning at Bloorview MacMillan Children's Centre. "This is more than a technology solution, this is a cultural shift for the organization - and we have been very pleased with the results we have seen to date."

"Bloorview MacMillan has made tremendous gains in the use of information since implementing the Cognos EBI solution. Staff have access to information which is presented in a format that is readily available, easy to use and provides users with flexibility in reporting," said Linda Hatton, Director of Information Systems and Telecommunications at Bloorview MacMillan Children's Centre. "Without Cognos, we were not able to respond, develop or sustain this level of information management."

Bloorview MacMillan is currently implementing a scorecard application from Cognos, which will soon enable staff to easily monitor all key performance indicators.

"By understanding the predictors of treatment and care, healthcare providers are able to plan for and deliver consistent and predictable care to their communities, while optimizing the use of precious financial and facility resources," said Terence Atkinson, director of public sector solutions, Cognos. "Cognos provides these organizations with a performance management solution that enables hospitals to optimize resource use, track and analyze clinical information, and improve operational efficiencies, while protecting the confidentiality and security of patient data."

For more details on Cognos Forum 2004, or to register, please visit http://www.cognos.com/cognosforum/index.html.

About Bloorview MacMillan Children's Centre:
Bloorview MacMillan Children's Centre - located in Toronto, Canada, is dedicated to enabling children and youth with disabilities to achieve their personal best.

Each year, about 6,500 young people and their families benefit from the rehabilitation hospital's outpatient clinics, hospital care, assistive technology services and community outreach activities. In partnership with families and communities, Bloorview MacMillan creates unique, innovative programs and services to enrich the independence and quality of life children and families served.

Bloorview MacMillan's award-winning research and education extend internationally to support people of all ages with disabilities. Bloorview MacMillan Children's Centre is an academic health science centre, fully affiliated with the University of Toronto.

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Note to Editors:
Copies of previous Cognos press releases and Corporate and product information are available on Cognos' Web site at http://www.cognos.com, and at PR Newswire's site at http://www.prnewswire.com.

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