BURLINGTON, MA & BELLEVUE, WA, April 5, 2004—Cognos (Nasdaq: COGN; TSX: CSN), the world leader in business intelligence (BI) and corporate performance management and Onyx Software Corp. (NASDAQ: ONXS), a worldwide leader in successful Customer Relationship Management (CRM), today announced they have strengthened their original equipment manufacturer (OEM) partnership. Cognos ReportNet, a complete, pure Web-based enterprise query and reporting environment, will power new reporting capabilities within the Onyx Employee Portal.

Onyx Software, a Cognos Pinnacle Partner, serves more than 1000 customers in a variety of industries. The integration of Cognos ReportNet will allow Onyx to offer its clients a strategic one-stop reporting management tool to further enhance the power of CRM by delivering vital customer metrics to all levels of the organization.

"The synergy of technologies from Cognos and Onyx gives our customers insight into their marketing, sales, and service processes enabling them to make adjustments as needed to get maximum ROI out of their CRM investment," said Ben Kiker, Senior Vice President and Chief Marketing Officer, Onyx Software. "We couldn't be more excited about Cognos' web-based ReportNet and look forward to integrating it into the Onyx portfolio of solutions."

Cognos ReportNet solution draws upon Cognos reporting and query leadership, delivering the next revolution of reporting. Cognos ReportNet is an integral part of the Cognos Enterprise Business Intelligence Series, including flexible scorecards, dashboards, powerful industry-leading OLAP analysis, event detection and alerting, and data integration.

"Today everyone, everywhere, in every company needs insight into their business operations and performance," said Ted Jandl, Cognos vice president of worldwide OEM partners. "The powerful architecture and capabilities of ReportNet allow for our partners to deliver information as never before. Cognos looks forward to working more extensively with Onyx around the Cognos ReportNet solution to deliver true value in the most demanding of Global 3500 environments."

ABOUT ONYX SOFTWARE:
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental of California, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com