BAI Retail Delivery Conference & Expo 2003, New Orleans, Louisiana, Nov. 18,2003 —Cognos (NASDAQ: COGN; TSX: CSN), the world leader in business intelligence (BI) and corporate performance management solutions, today announced Providence Washington Insurance Company (PW) has selected Cognos ReportNetT to provide executives and managers with easy-to-use, self-service access to premium and loss information from PW's data warehouse. Providence Washington is a multi-regional property and casualty insurance company with 5 branches in the U.S. and writes business through 600+ independent agents in 16 states.

"Cognos ReportNet gives us a powerful new reporting solution to increase efficiency and better serve our internal customers," said Ed Leveille, vice president and chief information officer, Providence Washington Insurance Company. "Among its many features, ReportNet allows us to produce standard and customized reports from our warehouse that show our profitability results at virtually any level of applicable data."

Designed for thousands of users, Cognos ReportNet is fully integrated within the Cognos Enterprise Business Intelligence solution, including flexible scorecards, dashboards, powerful industry-leading OLAP analysis, event detection and alerting, and data integration.

"Cognos ReportNet's unique ability to offer total enterprise reporting coverage, create complex, compound reports with a simple drag and drop, as well as mission critical performance and scalability has made it the reporting solution of choice of leaders like Providence Washington Insurance," said Leo Tucker, director of banking solutions, Cognos. "Cognos ReportNet enables the promise of CPM, driving a global reporting standard across financial services organizations."

About Providence Washington Insurance Company:
Founded in 1799, Providence Washington operates 5 branches in the U. S. servicing over 600 independent agencies in 16 key states. Headquartered in Providence, Rhode Island, the property and casualty insurance company writes $150 million in annual premiums. Providence Washington is committed to providing superior insurance products and service levels to its independent insurance agents and policyholders. For more information, visit the PW's website, www.provwash.com.