BAI Retail Delivery Conference & Expo 2003, New Orleans, Louisiana, Nov. 18,2003 —Financial services companies worldwide are choosing Cognos ReportNetT to address their complex and unique enterprise reporting challenges. Selected by companies such as Bear Stearns Co., Merrill Lynch, Providence Washington Insurance Company, and First Citizens Bank, Cognos ReportNet is setting the new standard for reporting in the financial services industry. Cognos (NASDAQ: COGN; TSX: CSN) is the world leader in business intelligence (BI) and corporate performance management solutions.

With hundreds of financial services customers worldwide, including 8 of the top 10 banks in the United States and all of the top 10 banks in Europe, Cognos understands the challenges financial services companies including:

• Distributed branches, brokers, and agents necessitates secure, flexible extranet reporting
• Multiple delivery channels (branch, Web, telephone, ATM) and data silos prevent a accurate and total customer view
• A high degree of report complexity that leads to lengthy and costly report production
• Requirements for multiple report types necessitates a complex, expensive multi-tool environment
• Ingrained legacy systems require reporting that can be delivered seamlessly within existing systems and extended by internal resources

Cognos ReportNet answers all of these challenges, providing financial institutions with self-service business and production reporting from a single environment, that can be distributed via secure extranet to branches, brokers, and agents across the globe. With Cognos ReportNet, financial services customers have instant access to managed reports such as customer and account information, production reports such as statements, and ad-hoc reports for self-guided analysis. With extensive multi-lingual support and Web Services-based architecture, Cognos ReportNet's flexibility enables financial services companies to gain a single, consolidated view of business performance and of the customers, across the entire enterprise while embedding or extending reporting capabilities within existing systems.

"Cognos ReportNet gives us a powerful new tool to increase efficiency and better serve our customers," said LaQuita Hudson, vice president of decision support at First Citizens Bank. "Among its many features, ReportNet allows us to produce customized reports from various databases that will identify additional products and services to meet customers' needs."

"Its unique ability to offer total enterprise reporting coverage, create complex, compound reports with a simple drag and drop, as well as mission critical performance and scalability has made it the reporting solution of choice of leaders like Merrill Lynch, Bear Stearns and many others," said Leo Tucker, banking industry marketing director, Cognos. "Cognos ReportNet will enable the promise of CPM, driving a global reporting standard across multinational organizations."