BURLINGTON, MA, June 12, 2002—The DeWolfe Companies, (Amex: DWL) specializing in homeownership services including real estate brokerage, relocation, mortgage, and insurance services, needed an end-to-end business intelligence solution that would help strengthen customer relationships and enable managers to drive corporate performance across the enterprise. To fulfill this need, DeWolfe turned to Cognos (Nasdaq: COGN; TSE: CSN), the world leader in business intelligence (BI), and Creative Computing, a Cognos Pinnacle Partner.

DeWolfe is using Cognos DecisionStream to consolidate data across all systems, delivering a unified and consistent view of operations. Executives and managers are able to analyze and report on budget, customer, and competitive data in a fraction of the time previously required. Data is rolled up into critical key performance indicators (KPIs), used by executives to quickly make the strategic decisions that guide the business.

"The Cognos tools are extremely powerful. They enable users to quickly consolidate and effectively use customer and corporate data, dramatically improving the way in which our executives manage corporate performance," said David Potter, information services manger for DeWolfe. "Cognos offers the only end-to-end business intelligence solution with the scalability and flexibility needed to manage the complex needs of DeWolfe's users."

Finance managers at DeWolfe are using Cognos to expedite financial reporting cycles. Cognos' zero footprint architecture allows DeWolfe to consolidate all data on the Web, eliminating the need to manually sift through stacks of paper reports. "Using Cognos, our finance managers can drill down to line item detail; perform trend analysis; and deliver faster, more accurate budgets and forecasts," added Potter.

"Management at the DeWolfe Companies had the foresight to authorize the development and delivery of an integrated business performance management system for key decision-makers and knowledge workers," said David Doucette, president and chief executive officer, Creative Computing. "Not only are executives now able to measure performance across all five divisions, but more importantly, we've been able to provide DeWolfe one unified view of the customer. This allows opportunities to deliver unparalleled customer service and drive additional revenue."

"Cognos has the industry's only end-to-end business intelligence solution that can meet the demands of today's complex enterprises," said Dave Laverty, senior vice president, global marketing, Cognos. "Cognos enables the entire management cycle — planning, budgeting, reporting, analysis, and scorecarding — and provides managers and executives with the information they need to better manage corporate performance."

About The DeWolfe Companies:
The DeWolfe Companies provides "one-stop-shopping" with the security and convenience of all services relating to home ownership under one roof. DeWolfe offers residential real estate brokerage services, mortgage services, insurance (all personal lines) and moving services providing customers ease of access and speed of transaction. The Company also enables corporations to attract the best job candidates through its DeWolfe Relocation services, providing comprehensive services needed by relocating employees. DeWolfe's 115 sales centers in Massachusetts, New Hampshire, Connecticut and Rhode Island, and Maine have deep roots in their communities and provide the company's high quality customer service to all clients.

About Creative Computing, Inc.:
Creative Computing, Inc., a leading Cognos Services Partner, has been designing, building and deploying business intelligence solutions based on Cognos software products for over 10 years. By following a Best Practices approach Creative Computing has successfully partnered with hundreds of Cognos customers, allowing them to build environments designed to enable key business users to access relevant business information. Creative Computing is headquartered in Lincoln, RI, and office in Boston, MA. For information, visit the Creative Computing Web site at: http://www.creatcomp.com.