BURLINGTON, MA, June 11, 2002—Cognos (Nasdaq: COGN; TSE: CSN), the world leader in business intelligence (BI), today strengthened its partnership with Onyx Software by announcing support for Onyx Enterprise CRM 4.0, the fourth generation of Onyx's Internet-Architected Customer Relationship Management (CRM) suite of applications. Onyx delivers flexible, reliable, cost-effective CRM solutions designed to help organizations successfully align sales, marketing, and service strategies to optimize revenue, reduce operating costs, increase shareholder value, and establish a competitive advantage.

Onyx Enterprise CRM 4.0 offers the proven power of the industry's most comprehensive, enterprise-class business intelligence solution, Cognos Series 7, for an integrated end-to-end solution that spans both operational and analytical CRM. The combined offering gives organizations the ability to analyze prospect, customer, and partner information as well as evaluate the effectiveness of key sales, marketing, service, and support programs — all of which enables organizations to transform customer data into meaningful information. This tightly bundled solution allows faster, more informed business decisions that result in stronger, more profitable relationships with prospects, customers, partners, divisions, and suppliers.

"Like Onyx, Cognos understands an organization's critical need to anticipate customer behavior and quickly respond to the changing marketplace," said Bill Bunker, vice president of Marketing for Onyx Software. "The incorporation of Cognos' analytical technology within Onyx Enterprise CRM 4.0 is a critical piece of how we deliver the real-time information that can help our customers achieve CRM success and business value."

Bundled within Onyx, the broad scope of Cognos Series 7 provides high impact, actionable insight on customer information. Report authors can quickly and easily create compelling reports using powerful authoring capabilities. These reports are then deployed via the Web to users inside or outside the organization, giving managers, supervisors, analysts, suppliers, and customers immediate access to business insight.

"By integrating the power of CRM and business intelligence, Onyx and Cognos enable customers to harness their corporate information. As such, we are pleased to be supporting this most recent version of Onyx Enterprise CRM," said Patrick O'Leary, Cognos vice president of strategic alliances. "As a result of our significant partnership, organizations can make faster, more informed business decisions, while gaining critical insight into the key performance indicators that drive their organizations. This information is truly priceless."

ABOUT ONYX SOFTWARE
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at 888-ASK-ONYX, info@onyx.com or http://www.onyx.com/.