BURLINGTON, MA, June 5, 2002—Cognos (Nasdaq: COGN; TSE: CSN) the world leader in business intelligence (BI), today announced that JM Family Enterprises, Inc. (JMFE) selected a Web-based business intelligence solution to extend reporting, analytical, and data visualization capabilities across the enterprise.

Ranked by Forbes magazine as the 18th-largest privately held company in the U.S., JMFE is a diversified automotive corporation whose principal businesses focus on vehicle distribution and processing, finance and warranty services, and insurance activities. Associates at JMFE will use Cognos Impromptu® Web Reports and PowerPlay® Web to report on and analyze critical call center, warranty, and contract claims data, as well as perform historical and trend analysis.

"JMFE was collecting a massive amount of dealer, customer, and business data through a variety of channels. We needed a way to aggregate, understand, and analyze that information," said James Reese, vice president of systems development, JMFE. "The Cognos solution is very powerful. In the case of our call center, associates will be able to access and analyze data over the Web, enabling them to better manage their business. With Cognos, we will be able to better manage our dealer and customer relationships."

In addition, JMFE will implement Cognos Visualizer to deliver high-impact, multi-metric data visualization capabilities to managers and executives. These visual dashboards allow users to view several reports at once; measure and monitor key performance indicators (KPIs), and understand the interrelationships between KPIs.

"By deploying Cognos solutions, JMFE has extended its ability to anticipate and better service the changing needs of the client base and share that information across the enterprise," said Dave Laverty, senior vice president, global marketing, Cognos. "Companies using Cognos business intelligence are able to tie front-line activities and decision-making to the overall strategic goals and metrics of the organization, resulting in the ability to better manage corporate performance."

About JM Family Enterprises:
Ranked by Forbes magazine as the 18th-largest privately held company in the United States, JM Family Enterprises, Inc. (www.jmfamily.com) is a recognized leader in the automotive industry. JMFE's visionary business practices have enabled the company to capitalize on market trends and maintain a rapid rate of growth. In January 2002, JMFE was ranked No. 20 by a survey in FORTUNE® magazine as one of the 100 Best Companies to Work For in America.