BURLINGTON, MA, August 20, 2001—Cognos^® (Nasdaq:COGN; TSE:CSN), the leading provider of business intelligence solutions, today announced that its EnterpriseServices Portal has been recognized as one of the software industry's Top Ten Best Web Support Sites of 2001. For the second year in a row, Cognos has been awarded the prestigious honor for online customer support excellence by the Association of Support Professionals (ASP).

"The Cognos site was a clear winner last year, and now the company has further extended its online customer support capabilities. Cognos continues to innovate to provide users with some of the best online support available in the entire industry," said Jeffrey Tarter, executive director, ASP.

The Cognos EnterpriseServices Portal (http://support.cognos.com) provides customers with a complete, integrated set of consulting, training, and support services, offered 24-7, worldwide. The annual ASP award honors customer support Web sites on the basis of the quality of site navigation, knowledgebase content, interactive features and personalization.

"Being named once again to this prestigious 'Top Ten' list is a testament to the dedication of our team and its ongoing pursuit of excellence in providing customers with industry-leading Web support," said Ed Shepherdson, vice president of worldwide customer support, Cognos. "Recognizing the strategic importance of business intelligence to today's enterprises, Cognos continues to push the boundaries of online customer service."

About ASP
The ASP is a professional association made up of more than 1,000 support managers in PC software companies. More information about the ASP and its Ten Best Web Support Sites awards may be found on the ASP Web site, http://www.asponline.com.