Welcome to the Innovation Center for Performance Management

NEW! Performance Management - 2012
In this article, David Axson offers a number of guidelines: Your processes should follow the rhythm of your business. Your information must be relevant. You need to be aware of risk. Your systems need to integrate. Incentives should reward performance. Follow these guidelines and, at the end of the day, David argues, there’ll only be one excuse for poor decision-making: management stupidity.

Performance Management in the Innovation Age: An Introduction
In this article, Jeremy Hope argues that the key to real performance management is innovation. Success in highly competitive, rapidly changing markets demands new ways of thinking, shared responsibility, easy access to information, and rapid response to threats and opportunities. The ponderous top-down, command-and-control management style is outdated, stifles innovation, and practically guarantees suboptimal financial and operational results. This is the first in a new series of papers written for the Cognos Innovation Center for Performance Management by Jeremy Hope, Research Director of the Beyond Budgeting Round Table. Jeremy is an advisor to the Innovation Center. He is also a tireless champion for innovation in performance management theory and practice, believing that business-as-usual is NOT a route to success.

David Axson: Building a more flexible
Office of Finance [podcast - 9m 47s]
Renowned author and Innovation Center advisor David Axson explains why traditional forecasting practices are obsolete, how to liberate analysts from their spreadsheets, and the value of benchmarking in performance management.

Success at Suncorp and Role of Performance Blueprints
Suncorp, one of Australia and New Zealand’s largest diversified financial services providers, has implemented the IBM Cognos Insurance Product Performance Blueprint to enable stronger performance management and to help insurers optimize their product mix and continuously drive profitability through both historical reporting and analysis and long-term initiative planning and forecasting.

Butler Group: BICC – Developing BI Best Practice
In this article that appeared in the March edition of the Butler Group Review magazine, learn how Eneco's BICC helped to facilitate their enterprise-wide BI deployment and Balanced Scorecard initiative.

Balanced Scorecard - The concepts that created a new way of measuring organization performance
by Brett Knowles
When it comes to measuring performance, traditional financial metrics are necessary but not sufficient. In this 18-minute webinar, Brett explains how the Balanced Scorecard provides a broader, more "balanced" view of organizational performance. Brett uses the example of Southwest Airlines to illustrate how management can link strategic objectives to operational activities, and use the Balanced Scorecard to measure progress.

BI Competency Centers for Pharmaceuticals
Lower profit margins, increasing competition, and regulatory compliance are all driving pharmaceutical companies to seek greater efficiencies and reduce costs. Tactical BI deployments can help, but these companies need true enterprise-wide BI to gain a common baseline for managing the business. BI Competency Centers (BICCs) provide the centralized knowledge and best practices needed to make broader BI initiatives possible. The Cognos Innovation Center for Performance Management recently conducted a study of four major pharmaceutical firms to document the real-world challenges of designing, establishing, and maturing a BICC.