IBM Cognos Now!

Success Stories

  • Using Real-Time Analytics to Optimize Customer Sales and Support - Learn from IDC how real-time analytics and the drive for immediate responsiveness in sales and marketing are delivering authentic business impact on the operational front line.
     
  • Read how MDS Pharma Services gained new insight into sales effectiveness with an IBM Cognos Now! continuous monitoring solution.
     
  • Find out how MDS Pharma Services, one of the world’s leading clinical research organizations, gained new insights on sales performance using the IBM Cognos Now! continuous monitoring solution.
     
  • Compassion International — Mazen Haj-Hussein, Ph.D., Senior IT Manager (Duration: 3m 10s)
    Tune in and see Mazen Haj-Hussein explaining how Cognos Now! helps Compassion International aggregate data from multiple data sources across the organization to help monitor back-end IT systems, business processes and overall health of enterprise systems with state-of-the-art dashboards and its SOA compliance.
    Read the success story. 
    Read the Product Review Article. 
     
  • Discover how Meetic, Europe's premier online dating service, uses Cognos solutions internally and with their partners to provide localized reporting portals and improve customer satisfaction.
     
  • Midwest ISO — Anushree Bag, Manager of Performance Assurance (Duration: 3m 05s)
    Tune in and see Anushree Bag explaining how Midwest ISO implemented a cost effective operational BI solution - in days - with Cognos Now! appliance. With customizable dashboards for unlimited number of users, Cognos Now! helps Midwest ISO executives and operational workers monitor electric grid operations. Read the success story. 
     
  • Wyndham Worldwide — Nick Forte, Director of Application & Integration Services (Duration: 3m 00s)
    Tune in and see Nick Forte explaining how Cognos Now! helps Wyndham Worldwide to continuously monitor their online hotel reservation systems with self-service, easy-to-use dashboards.
     

Additional Resources:


IBM Cognos Now! SLA Monitoring for the Customer Service Organization
Online Demo
See how continuous monitoring of operational metrics ensures real-time visibility into SLA requirements.
Read Now
IBM Cognos Now! Demo
Online Demo
See how users build and edit their own dashboards quickly and easily.
IBM Cognos Now!
Fact Sheet
IBM Cognos Now! is an operational business intelligence solution that is prepackaged on a hardware, software, or VM appliance, for fast and easy deployment. Read how IBM Cognos Now! delivers self-service, interactive dashboards; robust ad hoc query, reporting, and analysis; and built-in task and exception management to support your organization's continuous monitoring agenda.
VentanaSpotlight: Operational BI Trends
Analyst Report
Read the results of Ventana Research benchmarks showing that operational BI is seen increasingly as a key enabler of performance management.
'Operational BI: Getting Real-time About Performance' by Aberdeen Research
Research Report
Companies are trying to improve efficiencies and performance of many day-to-day and real-time activities, such as customer interactions, finance and accounting processes, transportation/shipping, sales activity, manufacturing, inventory management Business Activity Monitoring (BAM), and marketing. This research report from Aberdeen Group provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.
Operational Business Intelligence: Providing decision-makers with up-to-date visibility into operations
White Paper
Learn: Use cases for operational BI; The difference between enterprise BI and operational BI; Criteria for a successful operational BI deployment.
Manufacturing Quality Assurance with IBM Cognos Now! White Paper
White Paper
Find out how operational performance management with Cognos can improve efficiency, quality, and profitability in your organization.
Lowering the Total Cost of Ownership for Business Intelligence in Midsize Companies
Analyst Report
A Ventana Research white paper
Managing Customer Relationships and SLAs
Case Study
Read how a top high-tech manufacturer used IBM Cognos Now! to deploy a service-level agreement (SLA) monitoring solution for ensuring compliance and optimal case resolution, reducing response time and creating an enhanced customer experience.
Driving Game-Changing Financial Performance:A Case Study with MDS Pharma
Web Seminar On-Demand
Learn how one organization introduced performance tools and concepts that allowed it to measure financial and sales KPIs, proactively monitor business operations, and manage its business with near-real-time visibility using dashboard metrics and reports.
 
Dashboard Demo:
See how users build and edit their own dashboards quickly and easily.
Request a Live IBM Cognos Now! Operational Dashboard demo:
See IBM Cognos Now! Operational Dashboards in action. Give us 30 minutes and we’ll show you how IBM Cognos Now! brings operational visibility to your organization.
Read the Cognos Statement of Direction:
Find out about the next waves of innovation from Cognos.
Dashboard Evaluator:
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