IBM Cognos Now!

operational dashboards

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IBM Cognos Now! operational dashboards put immediate information into the hands of managers and operational decision-makers.

Users receive continuously updated information presented in an intuitive, graphical format.

Dashboards can also be personalized to contain the up-to-the-second metrics, graphs and indicators.

And, self-service dashboards allow users to modify and personalize their dashboards without assistance from IT, dramatically reducing the cost of user maintenance.

Key benefits include:

• Drill-down analysis: Track performance and examine metrics in the finest detail for root-cause analysis.
• Self-service dashboards: Individual users can easily customize and modify at-a-glance views.
• Data-level security: Each user receives only the information required for their job.
• Exception management: Set up alerts and receive immediate notification when metrics reach critical thresholds.
• Integrated task management: Share exceptional situations with others on your team and track them to resolution.

Continuous visibility and closed-loop task management

• Continuous visibility: an event-driven architecture enables a continuous stream of business data, providing fresh views of key metrics for constant measuring and monitoring of business operations.



• Flexible user interface: Each user can personalize their dashboard to most effectively present the information they need; charts and graphs can be customized, thresholds and alerts can be set, and new dashboards can be created using a simple point-and-click interface.



• Role-based information delivery: Integrated data-level security ensures that each user receives only the information that is relevant and necessary for their job.



• Collaboration and workflow: Users can specify workflow processes that will automatically escalate an alert to different managers, superiors or subordinates based on the importance of the alert and the role of each user within the organization. Managers and executives can also easily assign tasks from within their dashboards and, with closed-loop task management, track the assignment to completion.

Additional Resources:

IBM Cognos Now! SLA Monitoring for the Customer Service Organization

Online Demo

See how continuous monitoring of operational metrics ensures real-time visibility into SLA requirements.

IBM Cognos Now! Demo

Online Demo

See how users build and edit their own dashboards quickly and easily.

IBM Cognos Now!

Fact Sheet

IBM Cognos Now! is an operational business intelligence solution that is prepackaged on a hardware, software, or VM appliance, for fast and easy deployment. Read how IBM Cognos Now! delivers self-service, interactive dashboards; robust ad hoc query, reporting, and analysis; and built-in task and exception management to support your organization's continuous monitoring agenda.

VentanaSpotlight: Operational BI Trends

Analyst Report

Read the results of Ventana Research benchmarks showing that operational BI is seen increasingly as a key enabler of performance management.

'Operational BI: Getting Real-time About Performance' by Aberdeen Research

Research Report

Companies are trying to improve efficiencies and performance of many day-to-day and real-time activities, such as customer interactions, finance and accounting processes, transportation/shipping, sales activity, manufacturing, inventory management Business Activity Monitoring (BAM), and marketing. This research report from Aberdeen Group provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.

Operational Business Intelligence: Providing decision-makers with up-to-date visibility into operations

White Paper

Learn: Use cases for operational BI; The difference between enterprise BI and operational BI; Criteria for a successful operational BI deployment.

Manufacturing Quality Assurance with IBM Cognos Now! White Paper

White Paper

Find out how operational performance management with Cognos can improve efficiency, quality, and profitability in your organization.

Lowering the Total Cost of Ownership for Business Intelligence in Midsize Companies

Analyst Report

A Ventana Research white paper

Managing Customer Relationships and SLAs

Case Study

Read how a top high-tech manufacturer used IBM Cognos Now! to deploy a service-level agreement (SLA) monitoring solution for ensuring compliance and optimal case resolution, reducing response time and creating an enhanced customer experience.

Driving Game-Changing Financial Performance:A Case Study with MDS Pharma

Web Seminar On-Demand

Learn how one organization introduced performance tools and concepts that allowed it to measure financial and sales KPIs, proactively monitor business operations, and manage its business with near-real-time visibility using dashboard metrics and reports.

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