IBM Cognos Now! Operational Business Intelligence

Application Workbench

The Application Workbench is the configuration tool that lets business analysts quickly and easily set up data sources and analytic models to present current information, historical data, or aggregated views.

With a graphical, browser-based interface, the workbench requires no programming to add data sources, modify data views, define business rules, or configure user permissions.

With the Application workbench, an administrator can:

• Configure connectivity agents to access all relevant data sources.
• Identify specific information from each data source that is required.
• Define static data sources to provide contextual information (calendar, geographies, etc.).
• Define business rules and the actions to take when business rule conditions are met.
• Identify data sets to archive for historical or trend analysis.
• Set up users, roles and permissions to ensure each user receives only the information that is relevant and necessary for their job.
• Create aggregate views and multi-dimensional cubes from all data sources to track key performance metrics. Views are aggregated summaries of large amounts of data that provide an at-a-glance display of information and metrics. Multi-dimensional cubes provide high-level summaries of information for executive monitoring, with the ability to drill-down through a hierarchy to view detailed data.

Additional Resources:

IBM Cognos Now! SLA Monitoring for the Customer Service Organization

Online Demo

See how continuous monitoring of operational metrics ensures real-time visibility into SLA requirements.

IBM Cognos Now! Demo

Online Demo

See how users build and edit their own dashboards quickly and easily.

IBM Cognos Now!

Fact Sheet

IBM Cognos Now! is an operational business intelligence solution that is prepackaged on a hardware, software, or VM appliance, for fast and easy deployment. Read how IBM Cognos Now! delivers self-service, interactive dashboards; robust ad hoc query, reporting, and analysis; and built-in task and exception management to support your organization's continuous monitoring agenda.

VentanaSpotlight: Operational BI Trends

Analyst Report

Read the results of Ventana Research benchmarks showing that operational BI is seen increasingly as a key enabler of performance management.

'Operational BI: Getting Real-time About Performance' by Aberdeen Research

Research Report

Companies are trying to improve efficiencies and performance of many day-to-day and real-time activities, such as customer interactions, finance and accounting processes, transportation/shipping, sales activity, manufacturing, inventory management Business Activity Monitoring (BAM), and marketing. This research report from Aberdeen Group provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.

Operational Business Intelligence: Providing decision-makers with up-to-date visibility into operations

White Paper

Learn: Use cases for operational BI; The difference between enterprise BI and operational BI; Criteria for a successful operational BI deployment.

Manufacturing Quality Assurance with IBM Cognos Now! White Paper

White Paper

Find out how operational performance management with Cognos can improve efficiency, quality, and profitability in your organization.

Lowering the Total Cost of Ownership for Business Intelligence in Midsize Companies

Analyst Report

A Ventana Research white paper

Managing Customer Relationships and SLAs

Case Study

Read how a top high-tech manufacturer used IBM Cognos Now! to deploy a service-level agreement (SLA) monitoring solution for ensuring compliance and optimal case resolution, reducing response time and creating an enhanced customer experience.

Driving Game-Changing Financial Performance:A Case Study with MDS Pharma

Web Seminar On-Demand

Learn how one organization introduced performance tools and concepts that allowed it to measure financial and sales KPIs, proactively monitor business operations, and manage its business with near-real-time visibility using dashboard metrics and reports.

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